NSS promotes digital railway services through railway passenger awareness campaign

The NSS Units of Vidya have been organist a series of initiatives aimed at promoting awareness of digital railway services and encouraging passengers to make effective use of the RailOne application.

A Railway Passenger Awareness Campaign was conducted   on 18 July 2026 at Thrissur Railway Station to familiarize passengers with the RailOne mobile application introduced by Indian Railways. 

The campaign aimed to educate passengers about the various services available through RailOne, including train and platform ticket booking, train enquiry, PNR status checking, and complaint and grievance registration. The volunteers also encouraged passengers to adopt digital platforms for accessing railway services conveniently.

Prior to the campaign, Ms. Reena Reji (Supervisor nominated for RailOne app promotion,Thrissur Railway Station) conducted an orientation session for the NSS volunteers.She explained the key features of the application, including accessing railway services, registering complaints and seeking assistance. The session equipped the volunteers with the necessary information to guide passengers effectively.

During the campaign, NSS volunteers visited different platforms and interacted with passengers, providing practical demonstrations on downloading and installing the RailOne app, booking train and platform tickets, checking train schedules and PNR status, and registering and tracking complaints and grievances.

The campaign received an encouraging response from passengers, with many expressing interest in the application and several installing it on their mobile phones during the interaction. The activity was led by NSS Volunteer Secretaries Mohammed Bilal (S5, EEE Dept) and Sachin Mathew (S5, CSE Dept), who coordinated the volunteers and passenger interactions.

The programme was conducted under the guidance of Mr. Ranjith E. R (NSS Program Officer, Asst Prof, ME Dept)

The campaign successfully bridged the gap between digital railway services and passengers, providing them with practical knowledge and hands-on assistance. Through this initiative, the NSS Unit contributed to promoting digital awareness and empowering railway passengers to access essential services more efficiently.